Privacy Policy
Last Updated: December 27, 2024
At ProHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and website.
Our Commitment to Privacy
ProHub is a platform connecting homeowners with contractors and service professionals. We only collect the information necessary to provide our services and facilitate connections between users. Your data is never sold to third parties.
Information We Collect
Account Information
- Email address (for login and communications)
- Name (first and last name)
- Phone number (optional, for contact purposes)
- Business name (for contractors only)
Location Information
- Service area (city, state, ZIP code) - for contractors to set their service locations
- Property address (for homeowners, to connect with local contractors)
- Location is only used for matching users with nearby service providers
Professional Information (Contractors)
- Services offered and specialties
- Business licenses and insurance documents (optional)
- Professional profile information and photos
- Links to social media and review platforms
Usage Information
- Messages sent through the platform
- Questions posted in the Q&A forum
- Project requests and quotes
- Ratings and reviews
Data Storage & Security
Firebase by Google
We use Firebase, Google's trusted cloud platform, for:
- Authentication: Secure login and password management
- Cloud Firestore: Encrypted data storage for user profiles and messages
- Cloud Storage: Secure storage for photos and documents
Firebase employs industry-standard encryption for data both in transit and at rest. Your password is never stored in plain text.
Payment Processing
Stripe Payment Processing
All subscription payments are processed securely through Stripe, a PCI-DSS compliant payment processor.
- We never see or store your credit card information
- Stripe handles all payment data according to the highest security standards
- We only receive confirmation that payment was successful
- Your billing information is stored securely by Stripe, not on our servers
Learn more about Stripe's security: stripe.com/privacy
How We Use Your Information
We use your information to:
- Create and manage your account
- Connect homeowners with contractors in their area
- Facilitate communication through our messaging system
- Process subscription payments for contractor accounts
- Send important updates about your account or the service
- Improve our platform and user experience
- Provide customer support
Data Sharing
We DO NOT sell your personal information.
Your information is only shared when necessary to provide our services:
- Your contact information is visible to other users when you send messages or quotes
- Contractor profiles are visible to homeowners searching for services
- Homeowner project details are visible to contractors who can help
- We may share anonymized, aggregated data for analytics purposes
Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal data we have about you
- Update: Correct any inaccurate information in your profile
- Delete: Request deletion of your account and personal data
- Export: Receive your data in a portable format
- Opt-out: Unsubscribe from promotional emails at any time
To exercise any of these rights, please contact us at prohubcolorado@gmail.com
Children's Privacy
ProHub is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through the app. Your continued use of ProHub after changes are posted constitutes acceptance of the updated policy.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us:
Email: prohubcolorado@gmail.com
ProHub
Colorado Springs, CO